Complex Conversations Archives - eNayble

IMEI – The commitment framework behind every relationship that lasts

Often while we mean well, we don’t take the time to really understand other people’s needs and priorities.

Let’s use the example of a Not for Profit organisation supporting an important cause. On paper, what they’re doing is meaningful, it matters, and everyone should care. And yet organisations still struggle to get people to commit.

“Complex” doesn’t mean “bad”: A practical way to stop dreading hard conversations

Most people treat the word “complex” like a warning label. The moment a conversation gets categorised as complex, we brace for it or avoid it altogether.

But “complex” doesn’t mean “bad”. It simply means not straightforward (just like a lot of things in life).

There’s Never Just One Person Affected

In any complex situation, every person involved is living a different version of the same reality. Why we so easily forget that, and what shifts when we start communicating as though it’s true.

The Unsaid Speaks Volumes: Navigating the Conversations We Keep Avoiding

We avoid difficult conversations not because we lack the words, but because we fear what those words might change. Here’s what silence is actually costing us — and how to find the courage to speak.

The Complex Conversations Framework (IM EI Boat on the CCCCs Framework)

An integrated model for navigating high-stakes conversations with clarity, integrity, and commitment.

Most frameworks sound good in theory but collapse under real pressure. When power dynamics are uneven, emotions run high, or outcomes are uncertain, people don’t need abstract advice–they need an anchor they can actually remember and use. Our “Im ei boat on the CCCCs” model turns complexity into something tangible and practical. It’s a clear framework that works across the personal and professional space- broad context, specific situation. It’s designed for the conversations we avoid, delay, or fear- because it gives us a way to enter into them with intention.

This overall Framework will incorporate our 3 independent Frameworks:

The Commitment Framework (IMEI):

Inspire
Motivate
Engage
Invest

The Self-management Framework (The Boat):

Anchor
Sails
Rudder
Engine

The Engagement Framework (The CCCCs)

Context
Content
Consideration
Contact

The session will include:

Information about Renee, expectations of the workshop, and overall information about our approach.
Purposes and benefits, and the overall analogy tying the frameworks together.
An interactive overview of the big picture, setting goals, and identifying areas of strength.
How to identify what is important to the individual you are speaking to, breaking down areas including lifestyle, health, family, and actualisation.
Ways to engage as an individual, recognising Action, Buy In, Empowerment and Control.
How to actively invest, turning I/You into Us/We, building trust and collaboration.
Participants will be given an opportunity to create their own ‘pitches’, and will be supported in identifying strengths and areas they would like to build experience in.
There will also be an opportunity for some to present their pitches and be supported in reflecting on their work, as well as their engagement with the Commitment Framework as a whole.
Supported Reflection on the Commitment Framework.
An introduction to the ‘Boat’ Framework and a self-awareness activity.
The exploration of values, including an activity where participants identify, share, and prioritise some of their own values.
How to harness emotions to improve memory, meaning, motivation, impact, interpretation, recall, accuracy, and rationality.
An overview of triggers, reflections on experiences, and brainstorming ways to improve responses.
Structures to guide different types of conversations and identify which ones participants feel best fit them.
Reflective practice approaches and tools.
Supported reflection on the Boat Framework and one thing to use tomorrow.
An overview of our ‘4 Cs’ Framework and its place in the complex process of learning in a world with significant diversity and expectations.
The exploration of context, and how to assess the relationship between you and another person in an interaction.
An interactive assessment of the content of our ideas, and how to identify what information is needed versus nice to have.
How learning sits with us and transforms over time.
Activities exploring different mediums of communications and what happens before, during, and after a communication.
Group discussions around problem solving.
Supported reflection on the model and when it could be employed by participants.
Q&A time

Recommended duration:

Talks: 1 hour minimum (conference or plenary)
Workshop: 4 hour minimum – recommended 1-2 day program

The above is a workshop outline and is designed to be flexibly tailored to the participants. It can be delivered in a general context or be a focused workshop with a specific group or goal in mind. It can also be delivered in parts, choosing to deliver selected frameworks offered by eNayble, or split the components over multiple sessions. Please note that talks will provide theoretical overviews and will not allow for interactive activities in the same scope as workshops.