Navigating Complex
Conversations

Navigating Complex
Conversations

eNayble Webinar Series - Navigating Complex Conversations
A 4-Part Journey Through the Conversations We Avoid, Rehearse, Have & Recover From

Every Tuesday at 6:30 pm from Oct 20 to Nov 10 included

Register for the First Webinar Now
Register for the First Webinar Now

Webinar 1

The Avoidance

Why we avoid conversations in the workplace
Guest speaker: Marion Di Benedetto
 
Why do we let the important conversation sit there for weeks?
In this opening session, Renee and Marion unpack the psychological and relational cost of avoidance (what it protects us from, what it quietly costs us) and how to recognise the conversations you’re avoiding.
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Webinar 2

The Rehersal

Preparing ourselves for complex conversations at work​
Guest speaker: Anthony Wong
 
Most of us prepare for a hard conversation by scripting what we’ll say. But preparing yourself matters as much as preparing your content (if not more).
This session is about walking in equipped for whatever the conversation will bring (not just what you rehearsed).
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Webinar 3

The Conversation

Staying grounded during the complex conversation​
Guest speaker: Anne Marie Hadley
 
The moment has arrived. Now what?
This session is about staying grounded while the conversation is happening: reading the room and adjusting your approach in real time (even if it starts to go sideways).
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Webinar 4

The Aftermath

Reflecting on the conversation outcome​
Guest speaker: Jo Taylor
 
The conversation is over, but the work isn’t.
In the closing session, Renee and Jo explore how to reflect on what happened and make sense of the outcome.
It’s about taking care of yourself and building a habit of growing from every hard conversation you have.
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What you'll walk away with:

  • Recognise the conversations you're avoiding and understand the psychological and relational cost of that avoidance
  • Learn to prepare yourself so you walk in equipped (rather than just relying on a script)
  • Read the room and adjust your approach in real time
  • Build a reflective practice that turns every hard conversation (however it goes) into a source of growth
  • Be introduced to Renee's practical, memorable complex conversations model
  • If you want to go deeper: the option to book a workshop with Renee
Dynamic colourful hand drawn linear illustration of two hands holding a lightbulb
Dynamic colourful hand drawn linear illustration of a male figure and a female having a conversation with speech bubbles over their heads

Series features:

  • Four standalone sessions that also work as one continuous story. Join one webinar, two or all four of them
  • Hosted live by Renee Lim: Performer, Facilitator, Educational Designer, Medical Doctor and Founder of eNayble story. Join one webinar, two or all four of them
  • Guest speakers joining webinars 1 to 4 for an outside perspective on complex conversations
  • Built on eNayble's proven Complex Conversations model and frameworks
  • A natural on-ramp to Renee's full workshop and coaching offer for teams and organisations

Introducing your host Renee Lim

Introducing your host Renee Lim

Introducing your host Renee Lim

Renee Lim webinar host

Founder of eNayble | Performer | Facilitator | Educational Designer | Medical Doctor

Renee’s portfolio of diverse careers became the catalyst for the formation of eNayble – equipping people with creative ways to connect that become part of their everyday toolkit – enabling individuals, groups, and organisations to prepare with intention and step into connections and relationships with courage. eNayble is part of Renee’s goal to help people find value in themselves, and therefore, be comfortable with who they are.

And our guest speakers:

Marion Di Benedetto webinar guest speaker

Marion
Di Benedetto

Workshop Facilitator | Public Speaker | Business Advisor

Anthony Brandon Wong webinar guest speaker

Anthony Brandon
Wong

Actor | Acting Teacher and Coach

Anne Marie Hadley webinar guest speaker

Anne Marie
Hadley

Chief eXperience Officer at NSW Health

Jo Taylor webinar guest speaker

Jo
Taylor

Founder PRISM | CEO Siddle Family Foundation | Adjunct Professor UNSW Business School

"Renee delivered professional development sessions on Behavioural Science and Difficult Conversations for our members, and she was fantastic to work with. She took the time to understand our needs and tailored the content thoughtfully to our audience. Her delivery was engaging, insightful and highly relatable, and participants particularly appreciated the practical strategies they could apply in their work. I would highly recommend Renee to any organisation looking for a skilled and engaging facilitator."
Tanja Haeusler
Tanja HaeuslerFinancial Counselling Victoria
Register for the First Webinar Today
Register for the First Webinar Today

The Complex Conversations Framework (IM EI Boat on the CCCCs Framework)

An integrated model for navigating high-stakes conversations with clarity, integrity, and commitment.

Most frameworks sound good in theory but collapse under real pressure. When power dynamics are uneven, emotions run high, or outcomes are uncertain, people don’t need abstract advice–they need an anchor they can actually remember and use. Our “Im ei boat on the CCCCs” model turns complexity into something tangible and practical. It’s a clear framework that works across the personal and professional space- broad context, specific situation. It’s designed for the conversations we avoid, delay, or fear- because it gives us a way to enter into them with intention.

This overall Framework will incorporate our 3 independent Frameworks:

The Commitment Framework (IMEI):

  • Inspire
  • Motivate
  • Engage
  • Invest

 

The Self-management Framework (The Boat):

  • Anchor
  • Sails
  • Rudder
  • Engine

 

The Engagement Framework (The CCCCs)

  • Context
  • Content
  • Consideration
  • Contact

 

The session will include:

  • Information about Renee, expectations of the workshop, and overall information about our approach.
  • Purposes and benefits, and the overall analogy tying the frameworks together.
  • An interactive overview of the big picture, setting goals, and identifying areas of strength.
  • How to identify what is important to the individual you are speaking to, breaking down areas including lifestyle, health, family, and actualisation.
  • Ways to engage as an individual, recognising Action, Buy In, Empowerment and Control.
  • How to actively invest, turning I/You into Us/We, building trust and collaboration.
  • Participants will be given an opportunity to create their own ‘pitches’, and will be supported in identifying strengths and areas they would like to build experience in.
  • There will also be an opportunity for some to present their pitches and be supported in reflecting on their work, as well as their engagement with the Commitment Framework as a whole.
  • Supported Reflection on the Commitment Framework.
  • An introduction to the ‘Boat’ Framework and a self-awareness activity.
    The exploration of values, including an activity where participants identify, share, and prioritise some of their own values.
  • How to harness emotions to improve memory, meaning, motivation, impact, interpretation, recall, accuracy, and rationality.
  • An overview of triggers, reflections on experiences, and brainstorming ways to improve responses.
  • Structures to guide different types of conversations and identify which ones participants feel best fit them.
  • Reflective practice approaches and tools.
  • Supported reflection on the Boat Framework and one thing to use tomorrow.
  • An overview of our ‘4 Cs’ Framework and its place in the complex process of learning in a world with significant diversity and expectations.
  • The exploration of context, and how to assess the relationship between you and another person in an interaction.
  • An interactive assessment of the content of our ideas, and how to identify what information is needed versus nice to have.
  • How learning sits with us and transforms over time.
  • Activities exploring different mediums of communications and what happens before, during, and after a communication.
  • Group discussions around problem solving.
  • Supported reflection on the model and when it could be employed by participants.
  • Q&A time

 

Recommended duration:

  • Talks: 1 hour minimum (conference or plenary)
  • Workshop: 4 hour minimum – recommended 1-2 day program
Book a Workshop or Talk
Book a Workshop or Talk
The above is a workshop outline and is designed to be flexibly tailored to the participants. It can be delivered in a general context or be a focused workshop with a specific group or goal in mind. It can also be delivered in parts, choosing to deliver selected frameworks offered by eNayble, or split the components over multiple sessions. Please note that talks will provide theoretical overviews and will not allow for interactive activities in the same scope as workshops.

The Engagement Framework (The CCCCs Framework)

When something is important or interesting to us, it can be easy to forget that other people do not see things through our eyes. For another human to engage in what you care about, it is important to explore their perspective on the topic.

This framework reminds us of the many levers we have to adjust when sharing our knowledge to make the message meaningful and sticky to the recipient, rather than to us, reflecting on:

  • Context
  • Content
  • Consideration
  • Contact

 

The session will include:

  • An overview of our ‘4 Cs’ Framework and its place in the complex process of learning in a world with significant diversity and expectations.
  • The exploration of context, and how to assess the relationship between you and another person in an interaction.
  • An interactive assessment of the content of our ideas, and how to identify what information is needed versus nice to have.
  • How learning sits with us and transforms over time.
  • Activities exploring different mediums of communications and what happens before, during, and after a communication.
  • Group discussions around problem solving.
  • Supported reflection on the model and when it could be employed by participants.

 

Recommended duration.

  • Talks: 30-60 min (conference or plenary)
  • Workshop: 2-4 hours
Book a Workshop or Talk
Book a Workshop or Talk

The above is a workshop outline only and is designed to be flexibly tailored to the participants. It can be delivered in a general context or be a focused workshop with a specific group or goal in mind. It can also be delivered alongside other Frameworks offered by eNayble, or in a complete ‘Complex Conversations’ delivery. Please note that talks will provide theoretical overviews and will not allow for interactive activities in the same scope as workshops.

The Self-Management Framework (Boat Framework)

Complex situations come with little that is certain… That’s why we find them complex. In these precarious circumstances, one of the few things that we have both control over and expertise into is ourselves. Knowing ourselves – our beliefs and behaviours – is half the battle.

This framework identifies four key components that we as individuals can work on to ensure that we bring our most equipped selves into these conversations:

  • Anchor
  • Sails
  • Rudder
  • Engine

 

The session will include:

  • An introduction to the ‘Boat’ Framework and a self-awareness activity.
  • The exploration of values, including an activity where participants identify, share, and prioritise some of their own values.
  • How to harness emotions to improve memory, meaning, motivation, impact, interpretation, recall, accuracy, and rationality.
  • An overview of triggers, reflections on experiences, and brainstorming ways to improve responses.
  • Structures to guide different types of conversations and identify which ones participants feel best fit them.
  • Reflective practice approaches and tools.
  • Supported reflection and one thing to use tomorrow

 

Recommended duration.

  • Talks: 30-60 min (conference or plenary)
  • Workshop: 2-4 hours
Book a Workshop or Talk
Book a Workshop or Talk

The above is a workshop outline only and is designed to be flexibly tailored to the participants. It can be delivered in a general context or be a focused workshop with a specific group or goal in mind. It can also be delivered alongside other Frameworks offered by eNayble, or in a complete ‘Complex Conversations’ delivery. Please note that talks will provide theoretical overviews and will not allow for interactive activities in the same scope as workshops.

The Commitment Framework (IMEI)

Commitment is a huge part of any successful relationship. What each of us considers important will vary significantly, and often while we mean well, we don’t take the time to really understand other people’s needs and priorities.

This framework characterises four different perspectives to explore to help us recognise what is valuable for our stakeholders:

  • Inspire
  • Motivate
  • Engage
  • Invest

 

The session will include:

  • An interactive overview of the big picture, setting goals, and identifying areas of strength.
  • How to identify what is important to the individual you are speaking to, breaking down areas including lifestyle, health, family, and actualisation.
  • Ways to engage as an individual, recognising Action, Buy In, Empowerment and Control.
  • How to actively invest, turning I/You into Us/We, building trust and collaboration.
  • Participants will be given an opportunity to create their own ‘pitches’, and will be supported in identifying strengths and areas they would like to build experience in.
  • There will also be an opportunity for some to present their pitches and be supported in reflecting on their work, as well as their engagement with the Commitment Framework as a whole.

 

Recommended duration.

  • Talks: 30-60 min (conference or plenary)
  • Workshop: 2-4 hours
Book a Workshop or Talk
Book a Workshop or Talk

The above is a workshop outline only and is designed to be flexibly tailored to the participants. It can be delivered in a general context or be a focused workshop with a specific group or goal in mind. It can also be delivered alongside other Frameworks offered by eNayble, or in a complete ‘Complex Conversations’ delivery. Please note that talks will provide theoretical overviews and will not allow for interactive activities in the same scope as workshops.

The Grief Connection Workshop (FilaGrie)

An integrated approach for understanding and working with grief with honesty, connection, and care.

The word Grief is taboo, for all kinds of reasons. Its association with weakness, shame, loss and pain leave it an unspoken period in most people’s lives. And yet it is one of the few experiences all humans are likely to have, and not just once, in the modern world where we are faced with so much challenge and change. It is also a human experience that benefits from connection, which instead we avoid.​

FiLaGrie aims to transform the cultural conversation around Grief, utilising performance to eNayble users to interact, reflect and connect in safe and creative ways, while exploring Grief and how it affects each of us differently. It provides a safe, sometimes funny, and always optimistic space to get to know this thing called Grief together, so that it may become less scary and easier to share. We explore the Fine Layers of Grief.

FiLaGrie recognises that while the linear 5 Stages of Grief often referenced are useful

  • Denial
  • Anger
  • Bargaining
  • Sadness
  • Acceptance

The experience is more likely to feel like the Fine Layers of Grief, or a FiLaGrie.

The session will include:

  • Performance and film
  • Examples of grief behaviours
  • Discussions about grief and it’s elements
  • Space to reflect on individual perspectives on grief
  • How to support people experiencing grief

Recommended duration: Workshop –2-4 hours

Book a Workshop
Book a Workshop

The above is a workshop outline only and is designed to be flexibly tailored to the participants. It can be delivered in a general context or be a focused workshop with a specific group or goal in mind. It can also be delivered alongside other Frameworks offered by eNayble, or in a complete ‘Complex Conversations’ delivery. Please note that talks will provide theoretical overviews and will not allow for interactive activities in the same scope as workshops.

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Dynamic colourful hand drawn linear illustration of a male figure and a female having a conversation with speech bubbles over their heads